Built On Salesforce Nonprofit Cloud

Why Salesforce for SuSy 

Salesforce Nonprofit Cloud is widely proven in the social sector. You gain reliable performance, strong security, flexible configuration, and a rich ecosystem of integrations. SuSy builds on that base so your core processes match how services actually run, not the other way around. 

What SuSy adds

Out of the box, you get standard flows for enquiry, intake, case work, and outcomes. Dashboards surface what matters. Role-based screens keep people focused. Training and guides help new staff get started quickly. Our managed services keep improvements moving after go-live. 

Salesforce provides the lock and the safe. SuSy hands you the keys and a clear way to manage who opens what. 

What plugs in on day one

Security you can trust

Your data benefits from Salesforce security controls. SuSy applies settings that fit community services, including role-based access, field-level controls, and audit tracking. You can require multi-factor authentication, review login history, and set session policies that match your risk profile. 

Data residency and privacy 

Your information resides in the Salesforce region you select. During scoping we confirm region, retention, and privacy settings, then configure permission sets so staff only see what they need. We also support privacy requests with guided steps your team can follow. 

Reliability without the drama 

The platform delivers high availability and predictable releases. SuSy changes are tested in a safe environment and scheduled in agreed windows before reaching production. If a rollback is required, the path is documented and clear. 

Integrations that stay simple to run 

SuSy uses supported Salesforce APIs and low-code patterns. That means connections to finance, telephony, portals, analytics, and more without creating a tangle your team cannot maintain. We agree on simple patterns first, then build. 

Good data by design 

Clean data is intentional. SuSy sets naming conventions, validation rules, and duplicate checks at intake. Reporting becomes repeatable because objects such as clients, referrals, programs, and outcomes are clearly owned and described. 
 

Environments and updates 

You have separate spaces for development, testing, training, and production. Configuration is version controlled and change logs are kept. Training notes match the exact version your team is using, so no one learns from outdated screenshots. 

Shared responsibility 

A secure, reliable system is a shared effort. Salesforce runs and secures the platform. AlphaSys configures SuSy and keeps best-practice patterns current. Your organisation manages user access and content. We guide each step and provide checklists so nothing is missed. 

Ready to review your setup?

Frequently asked questions

How is our data kept safe?
Salesforce provides encryption, identity controls, and audited access. SuSy adds role-based permissions, field-level controls, and audit tracking aligned to community services practice. We walk you through every setting so you know how it works for your team. 

Where is our data stored?
In the Salesforce region you select. During scoping we confirm region and retention, then document the final settings so everyone is clear. 

Can we integrate with finance, calendars, and portals?
Yes. We plan integrations with you and use supported Salesforce APIs and low-code patterns so they are reliable and manageable day to day. We show your team how to operate them with confidence.